What Happens in a Free 15-Minute Consultation
A short phone call for practical questions before deciding whether to schedule.
A Brief Phone Call
What the Consultation Is For
The free 15-minute consultation is a short phone call before a first appointment. It offers enough time to describe the concern in broad terms and ask practical questions. It is not a therapy session, an evaluation, or a commitment to schedule. You do not need a prepared explanation or a diagnosis before calling.
What You Might Share
A Simple Description Is Enough
You might say who is looking for therapy, the kind of concern involved, and whether you want individual, couples, family, teen, or talk-based sex therapy. Keep the description general. The clinician or practice can ask a few follow-up questions to understand which service may fit without collecting a full clinical history during the call.
Useful Questions
Topics to Ask About During the Call
Use the consultation to gather the practical information needed for a scheduling decision.
- Which clinician works with this concern
- Whether sessions are in person or by video
- Availability and language options
- Session fees and payment methods
- How a first appointment is structured
Fees and Insurance
Clarify Cost Before Scheduling
Contact us for couples and marriage counseling fees. Other session fees are shared during the free consultation. The practice is not in network with insurance, and superbills are available on request for PPO, HSA, or flexible benefit plans without a promise of reimbursement. Major credit cards, FSA cards, and HSA cards are accepted.
Language and Format
Mention Preferences Early
Your therapist provides services in English and Spanish, and your therapist works with teens and parents in both languages. In-person appointments are held at the Brentwood office. Video sessions are available while each person attending is located in California. Mention language and format preferences so the available choices can be explained accurately.
Clinician Fit
Ask How the Match Is Considered
The call can include questions about a clinician’s title, approach, and area of work. Heart'N Mind Counseling has one licensed clinician and three registered associates. Registered associate. Provides services under the clinical supervision of a licensed clinician. You can ask which team member offers the relevant service and whether their availability matches yours.
Privacy by Email
Do Not Send Clinical Details
Email and web forms are not secure channels for clinical details. If you email info@heartnmindcounseling.com, keep the message to a brief request for scheduling or a callback. The consultation itself is by phone, and contacting the practice does not create a therapist-client relationship.
No Obligation
Decide What You Want to Do Next
At the end of the call, you can ask about scheduling a first appointment or take time to consider the information. There is no obligation to book. To request the consultation, call (925) 331-0457. The contact form remains disabled during the preview, so phone or a short email is the current way to reach the practice.
The consultation is not an obligation to book. You can listen to the information, ask for clarification, and take time to consider the service afterward. It helps to leave the call knowing the fee, which clinician has availability, and how to arrange the next conversation. General scheduling questions can be asked without describing sensitive clinical history in email.
Common Questions
Is the Consultation a Therapy Session?
No. It is a short phone call for general concerns and practical questions before scheduling.
Do I Need to Share Clinical Details?
No. A broad description is enough, and clinical details should not be sent by email.
Am I Required to Schedule After the Call?
No. The free consultation carries no obligation to book an appointment.
